Services

Our approach is, to begin with, an initial consultancy where we listen before we talk and advise before we act. Let’s talk about your business and your customers. Let’s look at the risks, products, rates and marketing/distribution opportunities. Let’s consider how we can best maximise the revenue potential. Together, as true partners, we’ll build products and solutions that are right for your customers, right for your brand and right for your bottom line.

We don’t accept pre-packaged solutions, and we wouldn’t expect you to either. We can access policies from the whole insurance market, giving us buying power few can match. A flexible, open-minded approach, coupled with a proven track record of sourcing tailor-made insurance products from global insurance markets, is integral to our success.

However you want to sell, support and service your travel insurance product, we make it happen.

White label website set-up and operation

We can provide you with a full ‘own-brand’ travel insurance website including full quote and purchase facilities, digital policy documents, frequently asked questions, guidance on making a claim and much more. We also have a proven track record in utilising existing booking systems, especially with airlines, coach companies and ferry operators.

60-seat call centre

Our team based in Norwich provides the full telephone fulfilment services with your own unique telephone number, calls answered in your company name and all bookings tracked accordingly. Use it as your sole sales channel or as a support to your online service.

We can provide an in-house service for both medical screening and claims handling, allowing us to guarantee our clients the exceptional service you expect. Alternatively, if you have a preferred provider for these services we’re happy to work with them.

We also offer a professional in-house worldwide assistance service allowing us to provide complete peace of mind and quality of care to your insurance customers. Again, we can engage another provider if you wish.

Once everything is up-and-running, we won’t leave you on
your own. Acumus provides ongoing training, which is essential to successful sales performance.

Product knowledge

We can provide product training to help your staff understand your travel insurance products inside out. Once your staff are completely comfortable with the products they will be able to answer any queries and deliver the service your customers expect.

Sales technique

A good salesperson needs much more than product knowledge, which is why we can also provide training on sales techniques to help your sales staff maximise returns.

With new FSA regulations in place, we provide regulatory expertise, which can help you steer a safe course through compliance issues and in turn provide your business with a real competitive advantage.

From advising you on branding to looking at your customer touch points, we can help you draw up a complete marketing plan for your travel insurance product.

When it comes to execution we can also provide advice and support for the production of promotional literature, advertisements, web graphics and point of sale material.